Shipping & Returns

When your order will ship?

In most cases, your order will ship from our warehouse within 1-2 business days. We'll send you an order confirmation email, then another email when it ships that has your delivery service information and tracking number. If part of your order isn't available for immediate shipment, your order will not ship until all items are available. You will see “Processing” if you check the status of your order online. When your order ships, the status will change to “Completed” and you’ll receive a shipment notice with a tracking number.

Shipping methods & carriers that we use

In the US we offer FedEx Second Day, and Ground shipping to physical addresses. Shipping is not available to PO boxes or military bases.

How to check the status of your order?


How to check in email
We'll send you an order confirmation email, then an email when it ships that has your delivery service information and tracking number. Search your inbox for an email from notifications@habitat.tech with the subject “Your Habitat order.” You may also have to search your junk mail or spam folder.


How to check in the store
1. Go to habitat.tech/account/login
2. If you have a Habitat Account and you’re signed in, you’ll be taken right to your order history. If you’re not signed in to your account, click on Sign in and click on store account. Enter the email and password you use for the app. You can then see your order history.

How to cancel or make changes to an order?

If you need to make changes to your order or cancel your order, you’ll need to contact Habitat support. Give us a call or send us an email with your order number and the changes that you would like to make and we will be happy to assist you.

1-800-526-4753

support@habitat.tech

How to return a Habitat product?

Customer satisfaction is our top priority. If you need to return or exchange the merchandise, please contact us to receive return authorization prior to returning the merchandise within 30 days of receipt of your purchase. All returns and exchanges will require a return authorization number for us to issue credit. Merchandise must be returned in new, unused and re-sellable condition, and in the original unadulterated packaging. The return shipping costs will be at the customer's expense. Return credits will be issued once the merchandise has arrived at our facility. For faster processing, please contact us with your return tracking number once the return merchandise has shipped via your preferred carrier.
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